A few simple answers
IS MY CREDIT CARD SECURE?
You can safely enter your credit card details via our secure server. Credit card details are encrypted and saved for future purchases using the highest security standards.
WHEN IS MY CREDIT CARD CHARGED?
Charges will appear when items have shipped—usually within three days for all in-stock items. In the unlikely event that an item is temporarily unavailable or on backorder, then you will not be charged for the backordered item until it ships. Backorders occur from time to time and will ship as soon as new stock arrives into our warehouse.
WHAT FORM OF PAYMENT ARE ACCEPTED FOR ONLINE PURCHASES?
Online payment forms include: Mastercard, Visa, American Express and PayPal
HOW WILL I KNOW MY ORDER SHIPPED?
Once an order ships, you will receive an email confirmation that includes tracking information, items, and quantities.
HOW DO I RUSH AN ORDER?
Rush orders are processed on request, when possible, and are subject to additional fees. Requests must be received at the time of order placement.
WHAT ARE MY SHIPPING OPTIONS?
At Joskat Lighting, we select only the best carriers to be a part of our delivery network. For deliveries in the continental United States, we recommend using best way shipping. This means that we select the best carrier and shipping method based on your order size, type of items, and destination. Expedited shipping options may be available. Please contact us @ 877-710-9775 for an upgraded shipping quote.
WILL ALL MY ITEMS BE SHIPPED AT THE SAME TIME?
At Joskat Lighting, we make every effort to ship your order in one shipment; however, there are times that your order may be sent in multiple shipments due to back ordered items. We try our best to find the appropriate balance between efficient shipping and convenient receiving. Requests to ship all items together must be received at the time of order placement and are evaluated on a case by case basis.
HOW DO I UNSUBSCRIBE FROM THE CATALOG MAILING LIST?
To be removed from the catalog mailing list, please contact firstname.lastname@example.org. It may take up to 5 days for the finalization of your request.